FAQ
The questions we get most often on WhatsApp. If yours isn't here, message us and we'll answer it.
Orders & Delivery
How long does delivery take?
Orders are dispatched within one working day and reach you in 2–4 working days across Pakistan. Karachi and Lahore are usually next-day to two days.
Do you deliver to small cities?
Yes. We ship nationwide across Punjab, Sindh, KPK and Balochistan through our courier partners. Remote areas may take one extra working day.
Can I order without checking out?
Send us the product name on WhatsApp and we place the order for you. Plenty of customers prefer it this way.
Payments
Do you offer Cash on Delivery?
Yes, nationwide. You pay the rider at your door, so there is no risk in a first order.
What else can I pay with?
Cash on Delivery is the payment method right now. If you would rather pay another way, message us on WhatsApp and we will sort it out.
When is delivery free?
On every order above Rs. 2,500. Below that a flat charge applies and is shown at checkout before you confirm.
Product & Care
How do I stop my jewellery tarnishing?
Put it on last, after perfume, hairspray and lotion have dried, and take it off before showering, swimming or the gym. Wipe each piece after wearing and store it dry rather than loose in a drawer. Humidity is the enemy in coastal cities like Karachi, so a sealed pouch does real work there.
I have sensitive ears — what should I know?
If you have reacted to fashion jewellery before, message us on WhatsApp before ordering and we will tell you exactly what a piece is made of so you can decide.
How do I clean a piece?
Use a soft dry cloth. Avoid liquid cleaners, alcohol and toothpaste — they strip plating faster than anything else.
Returns
Can I return something?
You have seven days from delivery to return anything unworn and in its original packaging. Message us on WhatsApp and we arrange the pickup.
What if my parcel arrives damaged?
Send a photo on WhatsApp and we replace it. No forms, no arguing.
How long does a refund take?
Once the piece reaches us and passes a quick check, refunds are issued within three working days, as a bank transfer or store credit — whichever you prefer.