Every order gets its own tracking link. You do not need an account, and there is nothing to look up here.
Where your tracking link is
When you place an order we send a confirmation email, and an SMS to the number you gave us. Both contain a link to your order status page. That page is personal to your order and updates on its own as the parcel moves.
Open the email and tap View your order. Keep that link — it stays live from the moment you order until the parcel reaches you.
What happens, and when
Order placed. You will have the confirmation within a few minutes.
Dispatched. We pack and hand your order to the courier within one working day. Your status page updates with the courier's tracking as soon as it is scanned.
On the way. Two to four working days across Pakistan. Karachi and Lahore are usually quicker. Remote areas can take one extra working day.
Delivered. If you chose Cash on Delivery, you pay the rider at the door. Check the parcel before you pay.
Cannot find the email?
Check your spam or promotions folder first, and search for Basics. If it is genuinely not there, the email address may have a typo in it.
Message us with the name and phone number you ordered with and we will find your order and send the link again.
Something has gone wrong
If tracking has not moved for more than two working days, or the parcel arrives damaged, contact us. For damage, send a photograph and we replace the piece — there are no forms. Full detail is in our refund policy.